Delivery Timeline:
Local Delivery (Indore): Once the order is confirmed, it is usually delivered within 2 to 3 working days.
Domestic Delivery (Other States/Cities): Within 5 to 7 working days after the order is dispatched, depending on the location and availability of our courier partner.
2. Shipping Charges:
Shipping charges will be displayed at the time of checkout, based on the weight, size, and delivery location of the order. Free shipping may also be provided under specific promotions or offers.
3. Courier Tracking:
As soon as your order is dispatched, we will send a tracking link or ID to your registered email or mobile number, which you can use to track your order.
Return, Refund, and Cancellation Policy (Pure Craft Leather)
Thank you for shopping with us! If you are not entirely satisfied with your footwear purchase, we are here to help.
1. Return Policy & Timeline
Time Window: You must request a return within 24 hours of receiving your parcel. Requests made after this 24-hour window will not be entertained.
Eligibility: To be eligible for a return, the shoes must be in the exact same condition that you received them—unworn, unused, and without any creases, scratches, or scuffs on the soles/leather.
Packaging: The items must be returned in their original box/packaging with all tags intact, along with the original purchase receipt.
2. Return & Cancellation Charges (Deductions)
For Returns (After Delivery): If your return request is approved, the following standard charges will be deducted from your total refund amount:
₹200 Flat Rate for return shipping/logistic handling.
5% Restocking Fee on the product value.
For Order Cancellation (Before Dispatch): You can cancel your footwear order anytime before it is shipped. For cancellations made before dispatch, a 3% payment processing fee will be deducted from your refund. Cancellations are not accepted once the order is handed over to the courier.
3. Refund Timeline
Approval: Once we receive and inspect your returned footwear at our facility, we will notify you whether your refund has been approved based on the condition of the product.
Timeline: If approved, the net amount (after applicable deductions) will be automatically credited back to your original payment method within 5 to 7 working days.
4. Damages, Defects, and Size Issues
Inspection: Please inspect your footwear immediately upon delivery. If the shoes are damaged, defective, or if you received the wrong size, it must be reported within the 24-hour window along with opening photos/videos for us to process an exchange.
5. Non-Returnable Items (Exceptions)
Custom Orders: Footwear that has been custom-made, personalized, or altered specifically to your size/design requests cannot be returned, refunded, or canceled.
Sale Items: Items purchased during special clearance sales or with promotional discounts are final sale and cannot be returned.
Contact Us
To initiate a return, cancellation, or exchange, please contact us within 24 hours at arun24sawle@gmail.com. Or WhatsApp 8224997424
Return Shipping Address:
51A S/L Slice 1, Scheme No 78, Vijay Nagar, Indore, 452010, Madhya Pradesh]